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Insidr

Alternative Customer Support Solution


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Published 01/19/2012 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Insidr is a site that presents a new way for users to get help with products and services provided by big companies. The site gives the user an “insider” who has worked for the company to ask questions and get helpful advice and information from. The site intends to provide internet users with someone to go to when a big company can’t or won’t assist them. The site currently covers AT&T Wireless, Bank of America, Comcast, DirectTV, Dish Network, Sprint Nextel, TMobile, United Airlines and Verizon. Users can suggest a company if it is not yet listed. The user selects a company and can describe their problem and ask questions, much like a traditional support ticket. The user can also see recent questions for each company and any responses.

Insidr screenshot
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What is the history and popularity of the app?

Insidr was created because the founders realized that they “feel helpless” when calling customer support. They wanted to create a better way for consumers to get the assistance they need, even if the company isn’t providing them with it directly. The site has gone mostly unmentioned, although the concept holds a lot of potential. The company list is still very limited (although it contains many well-known names). Once the company list expands, the site will likely attract more attention from internet users.

What are the differences to other apps?

Insidr is in a category all its own because of the way it provides the user with insider information. Rather than supply general details about a product or company, the site brings users a unique opportunity to ask people who have actually worked for a company for help. The insiders can earn points and recognition within the community while other users receive the information they need to solve a problem.

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How does the web app look and feel to use?

The Insidr website has a whimsical feel to it, enhanced by the charming outdoor scene and floating characters passing information from support to customer. The site never feels boring, giving the user many modern design elements to look at that dress the site up without getting in the way of the user experience. The company pages show the user basic stats, including questions, responses and rewards as well as a list of links to recently asked questions. Users can quickly move from one page to another and find what they need or pose a new question with minimal effort.

How does the registration process work?

A visitor can explore Insidr without an account. Users who would like to access all features and participate in the Insidr community can click either the blue “Log In” button or the white “Sign Up” link in the upper, right hand corner of the homepage. The button allows the user to sign in with their Facebook account. The link takes the user to the registration form. The form asks for a full name, email address and password. Next, the user is asked to deposit rewards if they want. This step can be skipped. The user is automatically logged in to their new Insidr account.

What does it cost to use the application?

Anyone can create an Insidr account for free. There are no subscription requirements and the user can ask as many questions as they want for nothing. The site does offer a reward system that allows the user to deposit $2, $5, $10 or more which is offered as a reward for a response to their question. The rewards provide incentives for users to provide helpful answers. The user’s reward is backed by a seven day guarantee. The insider receiving the reward splits the total with the site (the insider receives half and the site receives half). The site mentions that a subscription system may be added later, however none is offered at this time.

Who would you recommend the application to?

Insidr is a valuable resource for anyone who is struggling with a product or service issue from one of the companies covered on the site. Users can turn to Insidr as a last resort option when the company isn’t providing them with the assistance they need. The site is currently limited as far as which companies it covers, however user can submit suggestions and hope that a company they use often will be added later on.

  • Users can sign up with a Facebook account
  • Past questions can be browsed on each company page
  • New questions can be asked to receive specific answers
  • Rewards can be applied to questions to entice better, faster responses
  • Insidr protects user rewards with a seven day money back guarantee


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